Refund Policy

Overview

We want Audora to work for you. If it does not, we have a fair and limited refund policy. Please read this policy in full before requesting a refund.

Free Trial

All new accounts receive a 14-day free trial on the Studio plan. No payment is required to begin the trial. We strongly encourage you to evaluate the Service during this period before committing to a paid subscription. Because of this free trial, refund requests that arise from features you could have evaluated during the trial period will not be considered.

Refund Eligibility

A full refund of your most recent payment may be issued if all of the following conditions are met:

• Timing: Your refund request is submitted within 7 calendar days of your first payment on a given subscription plan
• Usage: You have consumed fewer than 20% of your plan's monthly call limit during the billing period in which you are requesting the refund
• First payment only: The refund applies only to the first payment on each plan. Renewals, upgrades, and subsequent billing cycles are not refundable

Non-Refundable Circumstances

The following are explicitly not eligible for refunds under any circumstances:

• Requests submitted more than 7 days after the payment date
• Requests where 20% or more of the plan's call limit has been consumed
• Renewal payments on any subscription plan
• Payments made after upgrading from one paid plan to another
• Annual subscription payments after the 7-day eligibility window has passed
• Partial billing periods resulting from a mid-cycle downgrade or cancellation
• Cases where the Service was suspended or terminated due to a Terms of Service violation
• Dissatisfaction with AI-generated output quality, where the Service functioned as intended

Annual Plans

Annual subscriptions are subject to the same 7-day and 20% usage conditions as monthly plans. Given the discounted nature of annual billing, no pro-rated refunds are available for the unused portion of an annual subscription after the eligibility window has passed. We recommend starting with a monthly plan if you are uncertain about long-term commitment.

How to Request a Refund

To request a refund, email [email protected] with the subject line "Refund Request" and include the following:

• The email address associated with your account
• The date of the payment you are requesting a refund for
• A brief description of the issue or reason for your request

We will review your request and respond within 3 business days. If your request is approved, the refund will be processed to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer before contacting us, your account will be suspended immediately pending resolution. We encourage you to contact us first - we are committed to resolving issues fairly and promptly without the need for payment disputes.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted to this page with an updated effective date. Continued use of the Service following any change constitutes your acceptance of the updated policy. The policy in effect at the time of your payment governs your refund eligibility for that payment.